All Florida orders are charged 6.5% state sales tax.
All orders are processed in the order in which they are received. All orders are subject to product availability and generally ship in 7-10 business days. Expedited orders will be charged an additional $25 "expedited fee". This fee is over and above the normal cost of the order and shipping. Please call for expedited orders, 727.861.1500.
American Car Craft allows changes to an existing order for up to 24 hours, after the original was placed. If changes are required for an existing order, it will be stopped, removed from its current place in the manufacturing process, reconfirmed and reinstated at the end of the line. Any changes after 24 hours of the original order date, will be considered a new order and will receive a new order number and ETA. Due to the nature of our “Custom Made” products, this policy is necessary to insure that we maintain a consistent manufacturing time of 7-10 business days for all orders.
You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email.
You can track your order status online by logging in to your account, on our web-site.
Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours Monday through Friday, excluding holidays.
American Car Craft ships with a variety of carriers including, but not limited to UPS, USPS, and FedEx. We reserve the right to ship with the carrier of our choice as longs as it meets the transit time of the shipping method chosen at checkout. Please allow up to 2 to 3 business days to process the order prior to shipment.
If an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for products that are not available within 30 days will be cancelled. In the event that your order is cancelled you will be notified via email or phone call.
Order delivery times may be delayed due to circumstances such as credit authorization, backordered items, insufficient or inaccurate information provided when placing the order or incomplete payment. You will be contacted via email or phone, should such a condition be realized during the course of processing your order.
Orders cannot be shipped to a PO Box or military APO/FPO.
Some items we sell may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.
American Car Craft reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
EXPORT VEHICLE FITMENT:
Most vehicle manufacturers make changes to vehicles for export out of the US that we have no way of knowing about. These changes may affect the fitment of American Car Craft accessories. Since American Car Craft does not have access to these vehicles, we cannot be held responsible for proper fitment in these situations. If your vehicle or your customers vehicle was manufactured for export, please be aware that we cannot guarantee fitment and all shipping charges are the responsibility of the customer. American Car Craft is not responsible for any fitment issues that may arise and will not offer any type of refund of the part outside of our normal return policy or shipping costs.