American Car Craft takes extra precautions to insure that all items are packaged in a way to avoid any shipping damage. If shipping damage does occur, the shipper and ACC must be notified within 24 hours of delivery.
American Car Craft stands behind our products 100% and will help with installation, damage during installation is not the responsibility of American Car Craft and does NOT warrant a free replacement. Feel free to call or e-mail us with any questions, 727.861.1500 or firstname.lastname@example.org .
All returns require preauthorization before refunds, exchanges or credits will be processed. American Car Craft will make every effort to satisfy your needs.
Returns will be accepted up to 30 days from order date, with approval only. A standard 15% restock fee will be deducted from refund amount.
The customer is responsible for ALL shipping charges incurred in the process of placing the order and returning any part of the order. Returned packages must be sent prepaid, COD packages will be refused and returned at customer's expense. It is recommended that all returns be insured and shipped with a carrier providing a method of tracking in the event the shipment is lost or damaged.
If you are not satisfied with your product it must be returned in new condition. If any scratches, dents, or any other discernable marks from an installation or improper handling are found your return will be denied.
Custom made items are NOT returnable.
EXPORT VEHICLE FITMENT
Most vehicle manufacturers make changes to vehicles for export out of the US. These changes may affect the fitment of AMERICAN CAR CRAFT accessories. Since AMERICAN CAR CRAFT does not have access to these vehicles we cannot be held responsible for proper fitment in these situations. If your vehicle or your customer's vehicle was manufactured for export, please be aware that we cannot guarantee fitment and all shipping charges are the responsibility of the customer. AMERICAN CAR CRAFT is not responsible for any fitment issues that may arise and will not offer a refund of the part outside of our normal return policy or shipping costs.