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FAQs

American Car Craft offers introductory answers to frequently asked questions about our products, our warranty, and our company. Scroll down to view questions and answers relating to your inquiry. Links throughout the answers will guide you to further information on our website or from other sources. Florida state customers pay 6.5% state sales tax. Should you have any further questions, please navigate to our Contact Us page.

  1. The part arrived and the box looks damaged, should I open it?
  2. The part purchased does not have the correct shape to fit my vehicle, or I can't follow the instructions...what should I do?
  3. I have a lot of American Car Craft products on my car. Can my car be on your site?
  4. How long does it generally take before my part arrives?
  5. What is the difference between your stainless accessories and other mass produced accessories commonly found in retail stores?
  6. Do you offer options for Rush Shipping and Processing?
  7. What kinds of materials are used when making your products?
  8. I don't see my vehicle on your website but I want your products on it, do you do custom work?
  9. What do I do if I want to return an item?
  10. My part will not adhere to the vehicle as intended, what do I do?
  11. My Company would like to become a distributor for American Car Craft, what is needed and who do I contact?

Q:The part arrived and the box looks damaged, should I open it?

If your package arrives damaged, notify the shipping carrier immediately. 

Click the links to open the claims pages for: UPS, FedEx, USPS

Q: The part purchased does not have the correct shape to fit my vehicle, or I can't follow the instructions...what should I do?

Please call us ((727) 861-1500) between the hours of 9 am and 5 pm EST, Monday - Friday for installation help.

Q: I have a lot of American Car Craft products on my car. Can my car be on your site?

YES! Please visit our Customer Gallery and upload as many pictures of your car or truck as you'd like. 

Q: How long does it generally take before my part arrives?

Shipping time depends on where you live from our warehouse in Hudson, Florida. Generally, orders are shipped in 7-10 business days from order date. Your order is made from scratch from 304 stainless steel so it's not out of the ordinary for it to take up to 14 days for our fabricators to finish your part. If you've called and ordered a custom product, please be patient as these parts tend to take longer than a piece we've already made. 

Q: What is the difference between your stainless accessories and other mass produced accessories commonly found in retail stores?

All of our products are cut by a precision industrial laser. Then, each piece is hand finished by our skilled craftsmen, in the USA, to fit your car. Each part goes through multiple processing stages, and is checked by our production specialists after each step.

Q: Do you offer options for Rush Shipping and Processing?

No. All of our products are made to order and ship in 7-10 business days from order date. Due to the custom nature of our products and high sales volume generated by our distributor network, we are unable to accommodate "rush orders", many of our vendors stock a variety of our products. Please contact one of our many vendor partners for availability of our products. Click here to find a Dealer in your area.

Q: What kinds of materials are used when making your products?

We use only the highest grade 304 stainless steel available! Finish options include polished, brushed or black powder coated. Most products use high quality 3M attachment tape and/or stainless steel screws, depending on application. All products come with a limited warranty. Click here for information on shipping and returns.

Q: I don't see my vehicle on your website but I want your products on it, do you do custom work?

We love to do custom projects! Take a look at our Project Cars Gallery to see some examples of our past work. Click here to go to our Vehicle Accessory Development Program page for more information on how you can get parts for free!

Q: What do I do if I want to return an item?

We will be happy to refund your money for a part as long as it is returned with the clear coat wrapper still intact with the part in like new condition. While American Car Craft does accept returns, we only accept returns within thirty (30) days of purchase. Before returning a product to American Car Craft, an (RMA#) Return Merchandise Authorization number must be obtained. We require the RMA# to be displayed on the outside of the package along with a RMA form enclosed in the package. If a package is received without an RMA# it will either be refused or returned at the distributor at the customer's expense, without exception. Click here to go to our Shipping and Returns page, for more information. For a full overview of our policies, please click Here.

Q: My part will not adhere to the vehicle as intended, what do I do?

If the part does not adhere properly, it is typically due to improper surface preparation. Please read all instructions thoroughly before attempting to install the part. You must use a cleaner, like rubbing alcohol and adhesive promoter to prepare the surface or the part will not stick properly. We are here to help, if you have any questions please call (727 861-1500) and ask for one of our installation specialists.

Q: My Company would like to become a distributor for American Car Craft, what is needed and who do I contact?

Please start here to "Become a Dealer". Once your form is submitted we will be in touch within 24 hours.

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