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FAQ's

ACC offers introductory answers to frequently asked questions about products, warranty, and our company. Scroll down to view questions and answers relating to your inquiry. Links throughout the answers will guide you to further information on our website or from other sources. Should you have any further questions, please navigate to our Contact Us page.

  1. The part purchased does not have the correct shape to fit my vehicle, or I can't follow the instructions included what do I do?
  2. How long does it generally take to process and ship a part?
  3. What is the difference between your stainless accessories and other mass produced accessories commonly found in retail stores?
  4. Do you offer options for Rush Shipping and Processing?
  5. What kinds of materials are used when making your products?
  6. I don't see my vehicle on your website but I want your products on it, do you do custom work?
  7. What happens if I receive a damaged part from you?
  8. What do I do if I want to return an item?
  9. My part will not adhere to the vehicle intended. What do I do?
  10. My Company would like to become a distributor for American Car Craft, what is needed and who do I contact?

Q: The part purchased does not have the correct shape to fit my vehicle, or I can't follow the instructions included what do I do?

Feel free to call our tech support department (727.861.1500) between the hours of 9am and 5pm EST, Monday - Friday for installation help.

Q: How long does it generally take to process and ship a part?

Usually it takes 1-2 days to process an order and 6-8 days to have it ship and be delivered.

Q: What is the difference between your stainless accessories and other mass produced accessories commonly found in retail stores?

All of our products are cut by a precision laser then hand shaped, fitted and formed to fit your car, in America, by our craftsmen. Each part goes through multiple processing stages, and is checked by our production specialists after each step.

Q: Do you offer options for Rush Shipping and Processing?

As of now we do not offer those options due mainly to our already high volume and rigorous hand processing methods.

Q: What kinds of materials are used when making your products?

We use only the highest grade 304 Stainless Steel available options in Black, Brushed and Polished and high quality 3M Foam Attachment Tape. We do not use cheap chrome plated metal due to the low quality that it offers. All products come with a lifetime warranty. (Warranty link here)

Q: I don't see my vehicle on your website but I want your products on it, do you do custom work?

We love to do custom jobs for people, look at the gallery to see some examples of our custom jobs. (Custom services/work link here)

Q: What happens if I receive a damaged part from you?

Immediately contact ACC to file a damage claim, after 5 business days there is nothing we can do. If the damage is due to shipping and handling, contact the carrier first and then contact ACC. ACC packaging passes the UPS Standard Shipping Tests. (Return policy link here)

Q: What do I do if I want to return an item?

ACC will be happy to refund your money for a part 100% as long as it is returned with the clear coat still intact with the part in like new condition. (Return policy link here)

Q: My part will not adhere to the vehicle intended. What do I do?

At the end of this answer will be a link to the written instructions for cleaning and preparing the vehicle to have the product ordered adheres properly. (Car Instructions and preparation link here)

Q: My Company would like to become a distributor for American Car Craft, what is needed and who do I contact?

Please email lisa@americancarcraft.com or fax us (727.861.1520) with your Business Name, Business License, Resale Certificate and Email Address. We ask for these documents to be sent along with an email address so we can send you the ACC Dealer Packet in return. We also offer an online submission (Become a dealer link here)
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