All orders are processed in the order in which they are received. All orders are subject to product availability, please call for expedited shipping.
You will receive a shipping confirmation e-mail informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email.
You can track your order status online by logging in to your account, on our web-site.
Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours Monday through Friday, excluding holidays.
American Car Craft ships with a variety of carriers including, but not limited to UPS, USPS, and FedEx. We reserve the right to ship with the carrier of our choice as longs as it meets the transit time of the shipping method chosen at checkout. Please allow up to 2 to 3 business days to process the order prior to shipment.
If an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options. You can choose to wait for the item, select an available product, or cancel your order. We will ship the item to you as soon as it is in stock. Orders for products that are not available within 30 days will be cancelled. In the event that your order is cancelled you will be notified via email or phone call.
Order delivery times may be delayed due to circumstances such as credit authorization, back ordered items, insufficient or inaccurate information provided when placing the order or incomplete payment. You will be contacted via email or phone, should such a condition be realized during the course of processing your order.
Orders cannot be shipped to a PO Box or military APO/FPO.
Some items we sell may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.
American Car Craft reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
RETURNS:
American Car Craft takes extra precautions to insure that all items are packaged in a way to avoid any shipping damage. If shipping damage does, the shipper and ACC must be notified within 24 hours of delivery.
ACC stands behind our products 100% and will help with installation, damage during installation is not the responsibility of ACC and does NOT warrant a free replacement. Feel free to call or e-mail us with any questions, 727.861.1500 or sales@americancarcraft.com .
All returns require pre-authorization before refunds, exchanges or credits will be processed. ACC will make every effort to satisfy your needs.
Returns will be accepted up to 30 days from order date.
The customer is responsible for ALL shipping charges incurred in the process of placing the order and returning any part of the order.
Custom made items are NOT returnable.
